Return and Refund Policy

3-Day Replacement Policy

At BlackBuck, we offer a 3-day replacement policy, meaning you have 3 days after receiving your item to request a replacement.

Eligibility for Replacement

To be eligible for a replacement, the item must meet the following conditions:

• It must be in the same condition as received, unworn or unused, with tags, and in its original packaging.
• You must provide the receipt or proof of purchase.
• An unboxing video is mandatory to process a replacement request.

Valid Reasons for Replacement

We only accept replacement requests if the product you received:
✅ Arrived damaged or defective.
✅ Is missing parts.
✅ Is a different product than what you ordered.

How to Request a Replacement?

To initiate a replacement, please contact us via:
📧 Email: help@blackbuck.store
📱 WhatsApp: ............................................

No Cash Refunds – Store Credit Only

We do not provide refunds to UPI or bank accounts for any returns. Instead:

• A ₹100 replacement processing fee applies.
• The refund amount will be provided as a discount code that you can use on BlackBuck.store for your next purchase.

Damages & Issues

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 3 days so we can resolve the issue.

Non-Returnable Items

Certain items are not eligible for returns or replacements, including:
❌ Custom or personalized items
❌ Innerwear & undergarments (for hygiene reasons)
❌ Items purchased during clearance sales

For any questions, reach out to our support team. We’re here to help!